Contact Sound
We’re here to help you.
Chat with Sound’s Digital Assistant 24/7
Click the chat bubble found in the bottom-right of your browser window.
Sound’s Digital Assistant is available to chat with you 24/7 from our website or within Online & Mobile Banking. You can ask questions, get answers, and if you need additional help, you can easily transfer to a live Sound chat agent during business hours.
Digital Assistant & Live Chat
Chat with Sound’s Digital Assistant 24/7.
Live Agent Chat Hours:
Monday – Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 1:00 pm
Call
Sound Contact Center
253.383.2016
800.562.8130
Hours:
Monday – Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 1:00 pm
Write
Mail:
Sound Credit Union
PO Box 1595
Tacoma, WA 98401-1595
Fax:
253.383.2079
Visit
Visit our Branches and ATMs page for a full list of branches and hours.
Browse Support
Get answers and instructions for common questions by visiting Support section 24 hours a day.
Report a Lost or Stolen Credit or Debit Card
Call us at 253.383.2016 or 800.562.8130. For after-hours support, select Option 6, then Option 2 from the telephone menu.
Did you receive a call from
844-332-4899?
If you receive a call from the number 844-332-4899, please pick-up! This is a legitimate call from our fraud protection department calling you to verify potentially suspicious charges on your Sound debit or credit card. Learn more.
We welcome your feedback.
Member feedback is important and we take every comment and suggestion seriously. Send us your thoughts or questions using the form below. Please omit personal information such as your account number or SSN. For the best account support, please log into Online Banking or the mobile app to chat with a live agent or send us a secure message.
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Legal & Documents Request
Sound Credit Union
Attn: Risk Management
PO Box 1595
Tacoma, WA 98401-1595
Donation & Sponsorship Request
Learn more about how Sound reinvests in our communities and how you can submit a request.
Learn more about Donations & Sponsorships
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